Mortgages
HSBC mortgages complaints
Consumers have filed 4,842 complaints about HSBC's mortgages, 26 in the last 12 months (+13%). HSBC answered 100% on time and closed 0% with relief. See the whole HSBC record.
HSBC against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | HSBC | 26 | 100% | 0% |
Latest HSBC mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 29, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| May 21, 2024 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| May 6, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 23, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 18, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 13, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 13, 2024 | Mortgages | Trouble during payment processLien release | Explained |
| Apr 5, 2024 | Mortgages | Trouble during payment processLien release | Explained |
| Mar 8, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Mar 7, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 6, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 31, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jan 29, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 22, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Dec 20, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 30, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 28, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 10, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 16, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 6, 2023 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 5, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 30, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 7, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 17, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 5, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 15, 2023 | Mortgages | Trouble during payment process | Explained |
| Jun 2, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| May 5, 2023 | Mortgages | Trouble during payment process | Explained |
| May 1, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 6, 2023 | Mortgages | Trouble during payment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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