Mortgages
HSBC mortgages complaints
Consumers have filed 4,842 complaints about HSBC's mortgages, 26 in the last 12 months (+13%). HSBC answered 100% on time and closed 0% with relief. See the whole HSBC record.
HSBC against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | HSBC | 26 | 100% | 0% |
Latest HSBC mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 25, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 2, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 20, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 12, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| May 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 1, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 15, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 1, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Mar 16, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 11, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Mar 11, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 20, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 13, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Dec 10, 2025 | Mortgages | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Dec 10, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 5, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 2, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 28, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 28, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 27, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 20, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about HSBC
No comments yet. Start the conversation - questions are welcome too.