IFreedom Direct against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | IFreedom Direct | 0 | new | - | - | 22 |
Every mortgage company ranked
Latest IFreedom Direct mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 3, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NM | Explained | Yes |
| Aug 15, 2018 | Mortgages | Closing on a mortgage | NM | Explained | Yes |
| Aug 9, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jul 31, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Nov 23, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MS | Explained | Yes |
| Jul 12, 2017 | Mortgages | Trouble during payment process | WV | Explained | No |
| Mar 22, 2017 | Mortgages | Application, originator, mortgage broker | OR | Explained | Yes |
| Mar 10, 2017 | Mortgages | Application, originator, mortgage broker | FL | Money back | Yes |
| Feb 8, 2017 | Mortgages | Application, originator, mortgage broker | DE | Explained | No |
| Dec 20, 2016 | Mortgages | Credit decision / Underwriting | IL | Explained | Yes |
| Dec 19, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Nov 6, 2016 | Mortgages | Settlement process and costs | FL | Explained | Yes |
| Aug 1, 2016 | Mortgages | Application, originator, mortgage broker | OH | Explained | Yes |
| Apr 18, 2016 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Mar 20, 2016 | Mortgages | Loan servicing, payments, escrow account | AL | Explained | Yes |
| Sep 30, 2015 | Mortgages | Application, originator, mortgage broker | KS | Explained | Yes |
| Jun 24, 2015 | Mortgages | Loan servicing, payments, escrow account | MI | Money back | Yes |
| May 12, 2014 | Mortgages | Application, originator, mortgage broker | GA | Explained | Yes |
| Feb 20, 2014 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| Dec 28, 2013 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Jul 17, 2013 | Mortgages | Application, originator, mortgage broker | VA | Explained | Yes |
| Jun 29, 2013 | Mortgages | Credit decision / Underwriting | DE | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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