Bank · complaint record
Juno complaints
Filed under CapitalJ Inc. dba Juno
Consumers have filed 262 complaints about Juno since 2024, 34 of them in the last 12 months (-67% on the year before). It answered 76.5% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Poor response record. How it works
- Complaints on record
- 262
- Last 12 months
- 34
- Answered on time
- 76.5%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #97 of 188
Since May 2024
-67% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 16, 2026
Most complained-about banks & credit unions
Juno complaints by month
The busiest month was May 2024 (83 complaints). Complaints in the last 12 months are down 67% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Juno answered last 12 months
- Closed with explanation34100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4576.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-67% vs last year
What Juno complaints are about
Top Juno problems
Inside "Managing an account"
- Deposits and withdrawals 202
- Funds not handled or disbursed as instructed 19
- Banking errors 6
- Problem accessing account 5
- Problem making or receiving payments 4
- Problem using a debit or ATM card 1
Where Juno complaints come from
Most complaints: California (63), Texas (36), Florida (20), Washington (15), New York (13).
Juno compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | First MerchantsBank accounts | 53 | 40 | C |
| 2 | Beacon FinancialBank accounts | 77 | 39 | B |
| 3 | Central BancompanyBank accounts | 69 | 39 | B |
| 4 | Eastern BanksharesBank accounts | 75 | 38 | B |
| 5 | Glacier BancorpBank accounts | 35 | 36 | D |
| 6 | Seacoast Banking Corporation of FloridaBank accounts | 60 | 35 | C |
| 7 | JunoBank accounts | 15 | 34 | F |
| 8 | First Financial BancorpBank accounts | 59 | 32 | C |
Compare side by side: Juno vs First Merchants · Juno vs Beacon Financial · Juno vs Central Bancompany · Juno vs Eastern Bankshares
What people say about Juno
All experiencesNo experiences with Juno yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Juno complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 2, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 20, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 5, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 3, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 20, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 8, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jun 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 22, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 5, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
Questions about Juno
How many complaints does Juno have?
Juno has 262 complaints on record since May 2024, including 34 in the last 12 months and 0 in the last 30 days. That makes it number 835 of every company by complaints this year.
Does Juno respond to complaints?
Yes. Juno answered 76.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 15/100 (grade F).
What do people complain about most with Juno?
The most common problems are managing an account (237), closing an account (10), fraud or scam (4).
Is Juno legit?
Juno is a real company with a public complaint record: consumers have complained about it 262 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Juno legit? for the signals, red flags and how to protect yourself.
Are complaints about Juno going up or down?
Down. There were 34 complaints in the last 12 months against 102 in the 12 before (-67%). See every month.
How do I file a complaint against Juno?
Complain to Juno in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Juno complaints come from?
Most come from California (63), Texas (36), Florida (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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