Bank · complaint record
First Financial Bancorp complaints
Consumers have filed 152 complaints about First Financial Bancorp since 2018, 32 of them in the last 12 months (+88% on the year before). It answered 100% on time and closed 12% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 152
- Last 12 months
- 32
- Answered on time
- 100%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- #98 of 188
Since December 2018
+88% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 12, 2026
Most complained-about banks & credit unions
First Financial Bancorp complaints by month
The busiest month was November 2019 (7 complaints). Complaints in the last 12 months are up 88% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Financial Bancorp answered last 12 months
- Closed with monetary relief26.2%
- Closed with non-monetary relief26.2%
- Closed with explanation2887.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers13/4012.5% closed with relief
- Complaint trend1/15+88% vs last year
What First Financial Bancorp complaints are about
Top First Financial Bancorp problems
Inside "Managing an account"
- Deposits and withdrawals 13
- Problem using a debit or ATM card 8
- Banking errors 6
- Problem accessing account 5
- Fee problem 5
- Deposits or withdrawals 2
Where First Financial Bancorp complaints come from
Most complaints: Ohio (53), Indiana (41), Illinois (22), Kentucky (10), Texas (4).
First Financial Bancorp compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Glacier BancorpBank accounts | 35 | 36 | D |
| 2 | Seacoast Banking Corporation of FloridaBank accounts | 60 | 35 | C |
| 3 | JunoBank accounts | 15 | 34 | F |
| 4 | First Financial BancorpBank accounts | 59 | 32 | C |
| 5 | BancfirstBank accounts | 49 | 28 | D |
| 6 | BannerBank accounts | 51 | 28 | C |
| 7 | Customers BancorpBank accounts | 57 | 28 | C |
| 8 | United Community BankBank accounts | 54 | 28 | C |
Compare side by side: First Financial Bancorp vs Glacier Bancorp · First Financial Bancorp vs Seacoast Banking Corporation of Florida · First Financial Bancorp vs Juno · First Financial Bancorp vs Bancfirst
What people say about First Financial Bancorp
All experiencesNo experiences with First Financial Bancorp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Financial Bancorp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 12, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 23, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Sep 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 1, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Jul 18, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 17, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 13, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Jul 12, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jul 3, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jun 23, 2026 | Credit reporting | Problem with fraud alerts or security freezes | Fixed |
Questions about First Financial Bancorp
How many complaints does First Financial Bancorp have?
First Financial Bancorp has 152 complaints on record since December 2018, including 32 in the last 12 months and 0 in the last 30 days. That makes it number 859 of every company by complaints this year.
Does First Financial Bancorp respond to complaints?
Yes. First Financial Bancorp answered 100% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix; 6.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with First Financial Bancorp?
The most common problems are managing an account (42), incorrect information on your report (11), problem with a company's investigation into an existing problem (7).
Is First Financial Bancorp legit?
First Financial Bancorp is a real company with a public complaint record: consumers have complained about it 152 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Financial Bancorp legit? for the signals, red flags and how to protect yourself.
Are complaints about First Financial Bancorp going up or down?
Up. There were 32 complaints in the last 12 months against 17 in the 12 before (+88%). See every month.
How do I file a complaint against First Financial Bancorp?
Complain to First Financial Bancorp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Financial Bancorp complaints come from?
Most come from Ohio (53), Indiana (41), Illinois (22). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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