Lender Live against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Lender Live | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Lender Live mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 23, 2015 | Mortgages | Loan servicing, payments, escrow account | VA | Explained | Yes |
| Nov 15, 2015 | Mortgages | Loan modification,collection,foreclosure | MN | Explained | Yes |
| Nov 12, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Nov 6, 2015 | Mortgages | Loan servicing, payments, escrow account | MN | Explained | Yes |
| Oct 30, 2015 | Mortgages | Settlement process and costs | CO | Explained | Yes |
| Oct 11, 2015 | Mortgages | Loan servicing, payments, escrow account | WV | Explained | Yes |
| Oct 6, 2015 | Mortgages | Loan modification,collection,foreclosure | VA | Explained | Yes |
| Oct 2, 2015 | Mortgages | Settlement process and costs | VA | Explained | Yes |
| Sep 28, 2015 | Mortgages | Loan servicing, payments, escrow account | SC | Explained | Yes |
| Sep 21, 2015 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Sep 14, 2015 | Mortgages | Loan servicing, payments, escrow account | NJ | Fixed | Yes |
| Sep 12, 2015 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Aug 24, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Aug 18, 2015 | Mortgages | Loan servicing, payments, escrow account | HI | Fixed | Yes |
| Aug 10, 2015 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Aug 7, 2015 | Mortgages | Loan servicing, payments, escrow account | MA | Fixed | Yes |
| Jul 30, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jul 30, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jul 23, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Fixed | Yes |
| Jun 26, 2015 | Mortgages | Loan servicing, payments, escrow account | UT | Explained | Yes |
| Jun 17, 2015 | Mortgages | Loan modification,collection,foreclosure | RI | Explained | Yes |
| Jun 10, 2015 | Mortgages | Loan servicing, payments, escrow account | UT | Explained | Yes |
| Jun 8, 2015 | Mortgages | Loan servicing, payments, escrow account | NJ | Fixed | Yes |
| Jun 1, 2015 | Mortgages | Loan servicing, payments, escrow account | AZ | Fixed | Yes |
| May 28, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Fixed | Yes |
| May 11, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Fixed | Yes |
| Apr 21, 2015 | Mortgages | Loan servicing, payments, escrow account | VA | Fixed | Yes |
| Apr 20, 2015 | Mortgages | Loan servicing, payments, escrow account | MI | Explained | Yes |
| Apr 20, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Fixed | Yes |
| Apr 18, 2015 | Mortgages | Loan servicing, payments, escrow account | NV | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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