Complaint log
LoanHero complaint log
The newest complaints about LoanHero, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 7, 2022 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Dec 27, 2021 | Payday & personal loans | Problem with the payoff process at the end of the loan | No timely reply |
| Jul 8, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Jul 8, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Nov 25, 2019 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Aug 11, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jul 9, 2019 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Jun 22, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| May 11, 2019 | Mortgages | Trouble during payment process | No timely reply |
| May 5, 2019 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Jan 31, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Dec 8, 2018 | Mortgages | Trouble during payment process | No timely reply |
| Oct 13, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Oct 13, 2018 | Student loans | Incorrect information on your reportAccount information incorrect | No timely reply |
| May 17, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| May 8, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 2, 2018 | Student loans | Getting a loanConfusing or misleading advertising | No timely reply |
| Oct 13, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Aug 8, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Apr 5, 2017 | Debt relief & credit repair | Unexpected/Other fees | Explained |
| Apr 4, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works