Loan servicer · complaint record
LoanHero complaints
Filed under LoanHero, Inc
Consumers have filed 21 complaints about LoanHero since 2017, none in the last 12 months. It answered 14.3% on time and closed 67% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 21
- Last 12 months
- 0
- Answered on time
- 14.3%
- Closed with relief
- 67%
- Last 30 days
- 0
- Rank
- -
Since April 2017
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Feb 7, 2022
LoanHero complaints by month
The busiest month was April 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How LoanHero answered all time
- Closed with monetary relief29.5%
- Closed with explanation14.8%
- Untimely response1885.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What LoanHero complaints are about
Top LoanHero problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 2
- Don't agree with the fees charged 2
- Trouble with how payments are being handled 1
Where LoanHero complaints come from
Most complaints: California (4), Florida (4), Louisiana (3), Arizona (2), North Carolina (1).
LoanHero compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | LoanHeroStudent loans | - | 0 | - |
Compare side by side: LoanHero vs Earnest · LoanHero vs College Ave Student Loan Servicing · LoanHero vs Meritize Financial · LoanHero vs LendKey Technologies
What people say about LoanHero
All experiencesNo experiences with LoanHero yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest LoanHero complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 7, 2022 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Dec 27, 2021 | Payday & personal loans | Problem with the payoff process at the end of the loan | No timely reply |
| Jul 8, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Jul 8, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Nov 25, 2019 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Aug 11, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jul 9, 2019 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Jun 22, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| May 11, 2019 | Mortgages | Trouble during payment process | No timely reply |
| May 5, 2019 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Jan 31, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Dec 8, 2018 | Mortgages | Trouble during payment process | No timely reply |
Questions about LoanHero
How many complaints does LoanHero have?
LoanHero has 21 complaints on record since April 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does LoanHero respond to complaints?
Yes. LoanHero answered 14.3% of its complaints on time (within 15 days) and closed 67% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with LoanHero?
The most common problems are dealing with your lender or servicer (5), attempts to collect debt not owed (3), incorrect information on your report (3).
Is LoanHero legit?
LoanHero is a real company with a public complaint record: consumers have complained about it 21 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is LoanHero legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against LoanHero?
Complain to LoanHero in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most LoanHero complaints come from?
Most come from California (4), Florida (4), Louisiana (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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