Mortgages
Mortgage Research Center mortgages complaints
Consumers have filed 581 complaints about Mortgage Research Center's mortgages, 152 in the last 12 months (+97%). Mortgage Research Center answered 100% on time and closed 0% with relief. See the whole Mortgage Research Center record.
Mortgage Research Center against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Mortgage Research Center | 152 | 100% | 0% |
Latest Mortgage Research Center mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 23, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 20, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 15, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 14, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 13, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 13, 2026 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Oct 8, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Oct 7, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Oct 2, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Sep 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Sep 23, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Sep 22, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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