Mortgage company · complaint record
Mortgage Research Center complaints
Filed under Mortgage Research Center, LLC
Consumers have filed 706 complaints about Mortgage Research Center since 2012, 160 of them in the last 12 months (+90% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 30th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 706
- Last 12 months
- 160
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 8
- Rank
- #30 of 595
Since October 2012
+90% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 30, 2026
Most complained-about mortgage lenders & servicers
Mortgage Research Center complaints by month
The busiest month was September 2026 (21 complaints). Complaints in the last 12 months are up 90% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mortgage Research Center answered last 12 months
- Closed with explanation15999.4%
- In progress10.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+90% vs last year
What Mortgage Research Center complaints are about
Top Mortgage Research Center problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 57
- Payment process 22
- Trying to communicate with the company to fix an issue while managing or servicing your loan 11
- Loan sold or transferred to another company 6
- Interest rate 5
- Fees charged 3
Where Mortgage Research Center complaints come from
Most complaints: Florida (71), Texas (60), Georgia (46), North Carolina (33), Virginia (32).
Mortgage Research Center compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | 21ST MortgageMortgages | 43 | 193 | D |
| 2 | BSI FinancialMortgages | 55 | 189 | C |
| 3 | Dovenmuehle MortgageMortgages | 50 | 185 | C |
| 4 | Mortgage Research CenterMortgages | 46 | 160 | D |
| 5 | AmeriSave MortgageMortgages | 65 | 156 | B |
| 6 | Idaho Housing And Finance AssociationMortgages | 45 | 155 | D |
| 7 | Figure TechnologiesMortgages | 45 | 139 | D |
| 8 | SN ServicingMortgages | 51 | 130 | C |
Compare side by side: Mortgage Research Center vs 21ST Mortgage · Mortgage Research Center vs BSI Financial · Mortgage Research Center vs Dovenmuehle Mortgage · Mortgage Research Center vs AmeriSave Mortgage
What people say about Mortgage Research Center
All experiencesNo experiences with Mortgage Research Center yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mortgage Research Center complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 23, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 20, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 15, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 14, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
Questions about Mortgage Research Center
How many complaints does Mortgage Research Center have?
Mortgage Research Center has 706 complaints on record since October 2012, including 160 in the last 12 months and 8 in the last 30 days. That makes it number 368 of every company by complaints this year.
Does Mortgage Research Center respond to complaints?
Yes. Mortgage Research Center answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 46/100 (grade D).
What do people complain about most with Mortgage Research Center?
The most common problems are trouble during payment process (180), closing on a mortgage (128), applying for a mortgage or refinancing an existing mortgage (156).
Is Mortgage Research Center legit?
Mortgage Research Center is a real company with a public complaint record: consumers have complained about it 706 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mortgage Research Center legit? for the signals, red flags and how to protect yourself.
Are complaints about Mortgage Research Center going up or down?
Up. There were 160 complaints in the last 12 months against 84 in the 12 before (+90%). See every month.
How do I file a complaint against Mortgage Research Center?
Complain to Mortgage Research Center in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mortgage Research Center complaints come from?
Most come from Florida (71), Texas (60), Georgia (46). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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