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Complaint log

Navient complaint log

The newest complaints about Navient, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Sep 28, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Sep 28, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYExplainedYes
Sep 28, 2026Student loansDealing with your lender or servicerProblem with customer serviceCOExplainedYes
Sep 27, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanORExplainedYes
Sep 26, 2026Debt collectionWritten notification about debtNotification didn't disclose it was an attempt to collect a debtTNExplainedYes
Sep 25, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMAExplainedYes
Sep 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMOExplainedYes
Sep 23, 2026Student loansIncorrect information on your reportAccount status incorrectMIExplainedYes
Sep 23, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Sep 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Sep 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMOExplainedYes
Sep 21, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Sep 21, 2026Student loansIncorrect information on your reportAccount information incorrectGAExplainedYes
Sep 21, 2026Student loansIssue with income share agreementBilling or statement issuesTXExplainedYes
Sep 19, 2026Student loansImproper use of your reportReporting company used your report improperlyMDExplainedYes
Sep 18, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Sep 16, 2026Debt collectionAttempts to collect debt not owedDebt was paidMDExplainedYes
Sep 16, 2026Debt collectionAttempts to collect debt not owedDebt was paidGAExplainedYes
Sep 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Sep 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Sep 11, 2026Student loansImproper use of your reportReporting company used your report improperlyNYExplainedYes
Sep 10, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayNHExplainedYes
Sep 9, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Sep 9, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanOHExplainedYes
Sep 8, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Sep 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Sep 6, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAIn progressYes
Sep 5, 2026Student loansIncorrect information on your reportAccount information incorrectTNExplainedYes
Sep 5, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Sep 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Sep 1, 2026Student loansIncorrect information on your reportAccount information incorrectNCExplainedYes
Aug 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Aug 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Aug 31, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedMIExplainedYes
Aug 29, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanWAExplainedYes
Aug 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Aug 27, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMSExplainedYes
Aug 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Aug 26, 2026Student loansGetting a loanLoan opened without my consent or knowledgeINExplainedYes
Aug 25, 2026Student loansIncorrect information on your reportAccount information incorrectINExplainedYes
Aug 24, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedNVExplainedYes
Aug 24, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedNVExplainedYes
Aug 22, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeNYExplainedYes
Aug 22, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Aug 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Aug 20, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneNJExplainedYes
Aug 19, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanILExplainedYes
Aug 18, 2026Student loansStruggling to repay your loanProblem with your payment planGAExplainedYes
Aug 16, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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