Mortgages
Navy Federal Credit Union mortgages complaints
Consumers have filed 2,302 complaints about Navy Federal Credit Union's mortgages, 304 in the last 12 months (+36%). Navy Federal Credit Union answered 100% on time and closed 29% with relief. See the whole Navy Federal Credit Union record.
Navy Federal Credit Union against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Navy Federal Credit Union | 304 | 100% | 29% |
Latest Navy Federal Credit Union mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | In progress |
| Nov 10, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Nov 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 8, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 6, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Oct 24, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Oct 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 16, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 14, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Oct 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 9, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 8, 2026 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | In progress |
| Oct 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Oct 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Oct 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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