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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 8, 2026Student loansIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 8, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 8, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsAZExplainedYes
Oct 8, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Oct 8, 2026Student loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectOHExplainedYes
Oct 8, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 8, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Oct 8, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Oct 8, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeINExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Oct 7, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 7, 2026Student loansImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeINExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWVExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Oct 7, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountLAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayNYExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMDExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMSExplainedYes
Oct 7, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 7, 2026Student loansIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectWAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Oct 7, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMIExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectMAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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