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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledDCIn progressYes
Oct 14, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 14, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountILExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNMExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerProblem with customer serviceORExplainedYes
Oct 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedSCExplainedYes
Oct 13, 2026Student loansProblem with fraud alerts or security freezesCAExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportPublic record information inaccurateAZExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Oct 12, 2026Credit reportingIncorrect information on your reportAccount information incorrectCOExplainedYes
Oct 12, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneKSExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMNExplainedYes
Oct 12, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 12, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerProblem with customer serviceHIExplainedYes
Oct 12, 2026Student loansStruggling to repay your loanProblem with your payment planCAExplainedYes
Oct 12, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Oct 12, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportILExplainedYes
Oct 12, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAExplainedYes
Oct 12, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 12, 2026Credit reportingIncorrect information on your reportAccount status incorrectOHExplainedYes
Oct 11, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAExplainedYes
Oct 11, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMOExplainedYes
Oct 11, 2026Credit reportingIncorrect information on your reportPublic record information inaccurateTXExplainedYes
Oct 10, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes
Oct 10, 2026Credit reportingImproper use of your reportReporting company used your report improperlyOHExplainedYes
Oct 10, 2026Debt collectionThreatened to contact someone or share information improperlyTalked to a third-party about your debtFLIn progressYes
Oct 10, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsFLExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 9, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursWAExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMIExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNJExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsGAExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeFLExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectCTExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayAZExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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