Northern Trust against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Northern Trust | 0 | new | - | - | 22 |
Every mortgage company ranked
Latest Northern Trust mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 6, 2025 | Mortgages | Incorrect information on your reportAccount information incorrect | FL | Explained | Yes |
| Jun 30, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 20, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 23, 2019 | Mortgages | Improper use of your reportReporting company used your report improperly | FL | Explained | Yes |
| Aug 20, 2019 | Mortgages | Struggling to pay mortgage | AZ | Explained | Yes |
| Jul 22, 2019 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Sep 14, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| May 25, 2018 | Mortgages | Trouble during payment process | CO | Fixed | Yes |
| Feb 26, 2018 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Mar 9, 2016 | Mortgages | Loan servicing, payments, escrow account | IL | Explained | Yes |
| Dec 22, 2015 | Mortgages | Loan servicing, payments, escrow account | IL | Fixed | Yes |
| Oct 5, 2015 | Mortgages | Loan servicing, payments, escrow account | IL | Explained | Yes |
| Aug 26, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Apr 23, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Mar 19, 2015 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Apr 25, 2014 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Feb 8, 2014 | Mortgages | Credit decision / Underwriting | GA | Explained | Yes |
| Jan 27, 2014 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Oct 25, 2013 | Mortgages | Loan servicing, payments, escrow account | FL | Money back | Yes |
| Apr 9, 2013 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 14, 2013 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Oct 17, 2012 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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