Mortgages
Northwest Bancshares mortgages complaints
Consumers have filed 42 complaints about Northwest Bancshares's mortgages, 10 in the last 12 months. Northwest Bancshares answered 90% on time and closed 10% with relief. See the whole Northwest Bancshares record.
Northwest Bancshares against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Northwest Bancshares | 10 | 90% | 10% |
Latest Northwest Bancshares mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 2, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 30, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 3, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 27, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Fixed |
| Mar 25, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 10, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 21, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 21, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 28, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 8, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 4, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 8, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Money back |
| Dec 6, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 9, 2023 | Mortgages | Closing on a mortgage | Explained |
| Apr 24, 2023 | Mortgages | Trouble during payment process | Fixed |
| Mar 24, 2023 | Mortgages | Trouble during payment process | Explained |
| Oct 16, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 9, 2022 | Mortgages | Trouble during payment process | Explained |
| Jul 22, 2022 | Mortgages | Trouble during payment process | Explained |
| Jun 29, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 14, 2022 | Mortgages | Trouble during payment process | Explained |
| Mar 28, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Feb 25, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 3, 2022 | Mortgages | Trouble during payment process | Explained |
| Jan 26, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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