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Complaint log

On Q Financial complaint log

The newest complaints about On Q Financial, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 6, 2025Debt collectionAttempts to collect debt not owedDebt was paidAZExplainedYes
Mar 28, 2025Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedNo
Dec 21, 2024Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedNo
Nov 15, 2023Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysFLExplainedYes
Oct 16, 2023Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Sep 14, 2023Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Sep 8, 2023MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCFixedYes
Aug 15, 2023Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Jun 28, 2023MortgagesClosing on a mortgageGAExplainedYes
May 20, 2023MortgagesStruggling to pay mortgageFLExplainedYes
May 17, 2023MortgagesTrouble during payment processVAExplainedYes
May 2, 2023MortgagesTrouble during payment processVAExplainedYes
Feb 27, 2023MortgagesTrouble during payment processVAExplainedYes
Dec 8, 2022MortgagesTrouble during payment processAZExplainedYes
Nov 17, 2022MortgagesClosing on a mortgageCOExplainedYes
Nov 2, 2022MortgagesTrouble during payment processNVExplainedYes
Oct 19, 2022MortgagesTrouble during payment processGAExplainedYes
Oct 15, 2022MortgagesImproper use of your reportReceived unsolicited financial product or insurance offers after opting outSCExplainedYes
Oct 3, 2022MortgagesTrouble during payment processGAExplainedYes
Sep 14, 2022MortgagesTrouble during payment processMOExplainedYes
Sep 7, 2022MortgagesClosing on a mortgageNVExplainedYes
May 9, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageVAExplainedYes
Apr 25, 2022MortgagesTrouble during payment processMDExplainedYes
Apr 19, 2022MortgagesStruggling to pay mortgageGAExplainedYes
Mar 9, 2022MortgagesTrouble during payment processSCExplainedYes
Feb 11, 2022MortgagesTrouble during payment processINMoney backYes
Feb 9, 2022MortgagesTrouble during payment processVAExplainedYes
Jan 7, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageGAExplainedYes
Dec 17, 2021MortgagesTrouble during payment processAZExplainedYes
Nov 17, 2021MortgagesTrouble during payment processCAExplainedYes
Aug 27, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageFLMoney backYes
Aug 24, 2021Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportCOExplainedYes
Jul 20, 2021MortgagesTrouble during payment processCAFixedYes
Jul 6, 2021MortgagesStruggling to pay mortgageSCExplainedYes
Jun 28, 2021MortgagesStruggling to pay mortgageVAFixedYes
Jun 23, 2021MortgagesTrouble during payment processCAExplainedYes
May 5, 2021MortgagesTrouble during payment processWAExplainedYes
Sep 29, 2020MortgagesTrouble during payment processAZExplainedYes
Sep 3, 2020MortgagesStruggling to pay mortgageGAExplainedYes
Aug 17, 2020MortgagesTrouble during payment processSCExplainedYes
Apr 28, 2020Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Apr 1, 2020MortgagesClosing on a mortgageORMoney backYes
Jan 6, 2020MortgagesStruggling to pay mortgageTXExplainedYes
Dec 11, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jul 7, 2018MortgagesStruggling to pay mortgageGAExplainedYes
May 11, 2018Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
May 18, 2017MortgagesClosing on a mortgageCAMoney backYes
Apr 20, 2017MortgagesApplication, originator, mortgage brokerTXExplainedYes
Jun 11, 2016MortgagesLoan servicing, payments, escrow accountGAExplainedYes
Feb 5, 2016MortgagesApplication, originator, mortgage brokerNCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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