Mortgage company · complaint record
On Q Financial complaints
Consumers have filed 54 complaints about On Q Financial since 2013, none in the last 12 months. It answered 96.3% on time and closed 15% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 54
- Last 12 months
- 0
- Answered on time
- 96.3%
- Closed with relief
- 15%
- Last 30 days
- 0
- Rank
- -
Since November 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 6, 2025
On Q Financial complaints by month
The busiest month was October 2022 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How On Q Financial answered all time
- Closed with monetary relief59.3%
- Closed with non-monetary relief35.6%
- Closed with explanation4685.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What On Q Financial complaints are about
Top On Q Financial problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where On Q Financial complaints come from
Most complaints: Georgia (10), California (9), Florida (6), Virginia (6), South Carolina (5).
On Q Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | On Q FinancialMortgages | - | 0 | - |
Compare side by side: On Q Financial vs Midwest Loan Services · On Q Financial vs Truhome Solutions · On Q Financial vs NEXA Mortgage · On Q Financial vs Hilltop
What people say about On Q Financial
All experiencesNo experiences with On Q Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest On Q Financial complaints
Full logQuestions about On Q Financial
How many complaints does On Q Financial have?
On Q Financial has 54 complaints on record since November 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does On Q Financial respond to complaints?
Yes. On Q Financial answered 96.3% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with On Q Financial?
The most common problems are trouble during payment process (20), struggling to pay mortgage (7), closing on a mortgage (5).
Is On Q Financial legit?
On Q Financial is a real company with a public complaint record: consumers have complained about it 54 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is On Q Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against On Q Financial?
Complain to On Q Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most On Q Financial complaints come from?
Most come from Georgia (10), California (9), Florida (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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