On Q Financial against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | On Q Financial | 0 | new | - | - | 44 |
Every mortgage company ranked
Latest On Q Financial mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 8, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | SC | Fixed | Yes |
| Jun 28, 2023 | Mortgages | Closing on a mortgage | GA | Explained | Yes |
| May 20, 2023 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| May 17, 2023 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| May 2, 2023 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Feb 27, 2023 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Dec 8, 2022 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Nov 17, 2022 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Nov 2, 2022 | Mortgages | Trouble during payment process | NV | Explained | Yes |
| Oct 19, 2022 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Oct 15, 2022 | Mortgages | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | SC | Explained | Yes |
| Oct 3, 2022 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Sep 14, 2022 | Mortgages | Trouble during payment process | MO | Explained | Yes |
| Sep 7, 2022 | Mortgages | Closing on a mortgage | NV | Explained | Yes |
| May 9, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | Yes |
| Apr 25, 2022 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Apr 19, 2022 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Mar 9, 2022 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Feb 11, 2022 | Mortgages | Trouble during payment process | IN | Money back | Yes |
| Feb 9, 2022 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jan 7, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Dec 17, 2021 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Nov 17, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Aug 27, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Money back | Yes |
| Jul 20, 2021 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Jul 6, 2021 | Mortgages | Struggling to pay mortgage | SC | Explained | Yes |
| Jun 28, 2021 | Mortgages | Struggling to pay mortgage | VA | Fixed | Yes |
| Jun 23, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 5, 2021 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Sep 29, 2020 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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