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Money transfers & apps

Optum Bank money transfers & apps complaints

Consumers have filed 63 complaints about Optum Bank's money transfers & apps, 18 in the last 12 months. Optum Bank answered 100% on time and closed 0% with relief. See the whole Optum Bank record.

Optum Bank against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13Optum Bank18new100%0%63

Every payment company ranked

Latest Optum Bank money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Oct 27, 2026Money transfers & appsLost or stolen money orderALExplainedYes
Oct 12, 2026Money transfers & appsMoney was not available when promisedSCExplainedYes
Sep 1, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Jul 21, 2026Money transfers & appsMoney was not available when promisedILExplainedYes
May 20, 2026Money transfers & appsMoney was not available when promisedVAExplainedYes
Apr 6, 2026Money transfers & appsWrong amount charged or receivedILExplainedYes
Mar 24, 2026Money transfers & appsOther transaction problemKYExplainedYes
Mar 23, 2026Money transfers & appsOther service problemNYExplainedYes
Feb 28, 2026Money transfers & appsOther service problemTXExplainedYes
Feb 18, 2026Money transfers & appsMoney was not available when promisedILExplainedYes
Feb 18, 2026Money transfers & appsOther transaction problemOKExplainedYes
Feb 3, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Jan 29, 2026Money transfers & appsOther transaction problemTXExplainedYes
Jan 22, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Jan 20, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Dec 23, 2025Money transfers & appsTrouble accessing funds in your mobile or digital walletCAExplainedYes
Dec 16, 2025Money transfers & appsOther transaction problemNYExplainedYes
Nov 19, 2025Money transfers & appsOther transaction problemCOExplainedYes
Nov 3, 2025Money transfers & appsOther transaction problemOHExplainedYes
Oct 31, 2025Money transfers & appsOther transaction problemMOExplainedYes
Aug 7, 2025Money transfers & appsUnexpected or other feesNYExplainedYes
Aug 4, 2025Money transfers & appsLost or stolen money orderTXExplainedYes
Jul 9, 2025Money transfers & appsMoney was not available when promisedMAExplainedYes
May 27, 2025Money transfers & appsOther transaction problemMNExplainedYes
May 14, 2025Money transfers & appsOther transaction problemTNExplainedYes
May 10, 2025Money transfers & appsOther transaction problemOHExplainedYes
Feb 19, 2025Money transfers & appsMoney was not available when promisedFLExplainedYes
Jan 3, 2025Money transfers & appsOther transaction problemWAExplainedYes
Dec 31, 2024Money transfers & appsUnexpected or other feesOHExplainedYes
Dec 8, 2024Money transfers & appsWrong amount charged or receivedCOExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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