Debt collector · complaint record
Pinnacle Recovery complaints
Filed under PINNACLE RECOVERY, INC.
Consumers have filed 253 complaints about Pinnacle Recovery since 2013, 48 of them in the last 12 months (+37% on the year before). It answered 100% on time and closed 15% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Average response record. How it works
- Complaints on record
- 253
- Last 12 months
- 48
- Answered on time
- 100%
- Closed with relief
- 15%
- Last 30 days
- 3
- Rank
- #326 of 1,963
Since September 2013
+37% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 31, 2026
Most complained-about debt collectors
Pinnacle Recovery complaints by month
The busiest month was October 2026 (9 complaints). Complaints in the last 12 months are up 37% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Pinnacle Recovery answered last 12 months
- Closed with monetary relief612.5%
- Closed with non-monetary relief12.1%
- Closed with explanation4185.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers12/4014.6% closed with relief
- Complaint trend6/15+37% vs last year
What Pinnacle Recovery complaints are about
Top Pinnacle Recovery problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 44
- Debt was paid 16
- Debt was result of identity theft 4
- Debt was already discharged in bankruptcy and is no longer owed 1
Where Pinnacle Recovery complaints come from
Most complaints: California (38), Florida (22), Georgia (20), New York (18), New Jersey (13).
Pinnacle Recovery compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | National Recovery SolutionsDebt collection | 47 | 49 | D |
| 2 | Finance System of RichmondDebt collection | 10 | 49 | F |
| 3 | Investment RetrieversDebt collection | 44 | 48 | D |
| 4 | Arcon Credit SolutionsDebt collection | 59 | 48 | C |
| 5 | Holloway Credit SolutionsDebt collection | 66 | 48 | B |
| 6 | RecuveryDebt collection | 55 | 48 | C |
| 7 | U.S. Collections WestDebt collection | 59 | 48 | C |
| 8 | Pinnacle RecoveryDebt collection | 63 | 48 | C |
Compare side by side: Pinnacle Recovery vs National Recovery Solutions · Pinnacle Recovery vs Finance System of Richmond · Pinnacle Recovery vs Investment Retrievers · Pinnacle Recovery vs Arcon Credit Solutions
What people say about Pinnacle Recovery
All experiencesNo experiences with Pinnacle Recovery yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Pinnacle Recovery complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 31, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 11, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 11, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 9, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 6, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Money back |
| Oct 1, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Sep 21, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Sep 5, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Money back |
| Aug 19, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
Questions about Pinnacle Recovery
How many complaints does Pinnacle Recovery have?
Pinnacle Recovery has 253 complaints on record since September 2013, including 48 in the last 12 months and 3 in the last 30 days. That makes it number 684 of every company by complaints this year.
Does Pinnacle Recovery respond to complaints?
Yes. Pinnacle Recovery answered 100% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix; 12.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 63/100 (grade C).
What do people complain about most with Pinnacle Recovery?
The most common problems are attempts to collect debt not owed (65), false statements or representation (42), communication tactics (38).
Is Pinnacle Recovery legit?
Pinnacle Recovery is a real company with a public complaint record: consumers have complained about it 253 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Pinnacle Recovery legit? for the signals, red flags and how to protect yourself.
Are complaints about Pinnacle Recovery going up or down?
Up. There were 48 complaints in the last 12 months against 35 in the 12 before (+37%). See every month.
How do I file a complaint against Pinnacle Recovery?
Complain to Pinnacle Recovery in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Pinnacle Recovery complaints come from?
Most come from California (38), Florida (22), Georgia (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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