Debt collector · complaint record
U.S. Collections West complaints
Filed under U.S. Collections West, Inc.
Consumers have filed 415 complaints about U.S. Collections West since 2013, 48 of them in the last 12 months (-16% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is false statements or representation.
Average response record. How it works
- Complaints on record
- 415
- Last 12 months
- 48
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #326 of 1,963
Since November 2013
-16% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: May 1, 2026
Most complained-about debt collectors
U.S. Collections West complaints by month
The busiest month was December 2025 (16 complaints). Complaints in the last 12 months are down 16% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How U.S. Collections West answered last 12 months
- Closed with explanation48100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend14/15-16% vs last year
What U.S. Collections West complaints are about
Top U.S. Collections West problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 50
- Debt was result of identity theft 24
- Debt was paid 21
- Debt was already discharged in bankruptcy and is no longer owed 4
Where U.S. Collections West complaints come from
Most complaints: Arizona (289), California (35), Illinois (10), Nevada (9), Texas (8).
U.S. Collections West compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | National Recovery SolutionsDebt collection | 47 | 49 | D |
| 2 | Finance System of RichmondDebt collection | 10 | 49 | F |
| 3 | Investment RetrieversDebt collection | 44 | 48 | D |
| 4 | Pinnacle RecoveryDebt collection | 63 | 48 | C |
| 5 | Arcon Credit SolutionsDebt collection | 59 | 48 | C |
| 6 | Holloway Credit SolutionsDebt collection | 66 | 48 | B |
| 7 | RecuveryDebt collection | 55 | 48 | C |
| 8 | U.S. Collections WestDebt collection | 59 | 48 | C |
Compare side by side: U.S. Collections West vs National Recovery Solutions · U.S. Collections West vs Finance System of Richmond · U.S. Collections West vs Investment Retrievers · U.S. Collections West vs Pinnacle Recovery
What people say about U.S. Collections West
All experiencesNo experiences with U.S. Collections West yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest U.S. Collections West complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 1, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Apr 24, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Apr 21, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 15, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 14, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 14, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 12, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 8, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Mar 26, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 25, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Mar 20, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about U.S. Collections West
How many complaints does U.S. Collections West have?
U.S. Collections West has 415 complaints on record since November 2013, including 48 in the last 12 months and 0 in the last 30 days. That makes it number 684 of every company by complaints this year.
Does U.S. Collections West respond to complaints?
Yes. U.S. Collections West answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with U.S. Collections West?
The most common problems are false statements or representation (85), took or threatened to take negative or legal action (55), attempts to collect debt not owed (99).
Is U.S. Collections West legit?
U.S. Collections West is a real company with a public complaint record: consumers have complained about it 415 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is U.S. Collections West legit? for the signals, red flags and how to protect yourself.
Are complaints about U.S. Collections West going up or down?
Down. There were 48 complaints in the last 12 months against 57 in the 12 before (-16%). See every month.
How do I file a complaint against U.S. Collections West?
Complain to U.S. Collections West in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most U.S. Collections West complaints come from?
Most come from Arizona (289), California (35), Illinois (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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