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Money transfers & apps

PLS Group money transfers & apps complaints

Consumers have filed 104 complaints about PLS Group's money transfers & apps, 21 in the last 12 months. PLS Group answered 100% on time and closed 14% with relief. See the whole PLS Group record.

PLS Group against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13PLS Group21new100%14%104

Every payment company ranked

Latest PLS Group money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
May 19, 2023Money transfers & appsFraud or scamILExplainedYes
Mar 24, 2023Money transfers & appsLost or stolen money orderNYExplainedYes
Mar 7, 2023Money transfers & appsProblem with customer serviceILExplainedYes
Feb 23, 2023Money transfers & appsFraud or scamMIExplainedYes
Feb 21, 2023Money transfers & appsLost or stolen money orderNYMoney backYes
Jan 5, 2023Money transfers & appsProblem with customer serviceTXExplainedYes
Aug 20, 2022Money transfers & appsUnexpected or other feesILExplainedYes
Jul 6, 2022Money transfers & appsLost or stolen money orderNYExplainedYes
Jul 6, 2022Money transfers & appsFraud or scamTXExplainedYes
Jun 21, 2022Money transfers & appsLost or stolen money orderNYExplainedYes
May 17, 2022Money transfers & appsProblem with customer serviceTXExplainedYes
Apr 29, 2022Money transfers & appsConfusing or missing disclosuresNYExplainedYes
Mar 9, 2022Money transfers & appsLost or stolen money orderTXExplainedYes
Jan 25, 2022Money transfers & appsLost or stolen money orderINExplainedYes
Oct 15, 2021Money transfers & appsLost or stolen money orderMAExplainedYes
Jul 10, 2021Money transfers & appsFraud or scamILExplainedYes
May 18, 2021Money transfers & appsConfusing or missing disclosuresVAExplainedYes
May 10, 2021Money transfers & appsConfusing or misleading advertising or marketingTXExplainedYes
May 4, 2021Money transfers & appsProblem with customer serviceCAExplainedYes
Mar 30, 2021Money transfers & appsUnexpected or other feesTXExplainedYes
Dec 28, 2020Money transfers & appsConfusing or misleading advertising or marketingTXExplainedYes
Aug 30, 2020Money transfers & appsFraud or scamTXFixedYes
Aug 18, 2020Money transfers & appsProblem with customer serviceAZExplainedYes
Jul 9, 2020Money transfers & appsProblem with customer serviceNYFixedYes
Jul 8, 2020Money transfers & appsLost or stolen money orderNYFixedYes
May 1, 2020Money transfers & appsProblem with customer serviceNYFixedYes
Apr 17, 2020Money transfers & appsFraud or scamNYMoney backYes
Feb 18, 2020Money transfers & appsLost or stolen money orderWIMoney backYes
Jan 30, 2020Money transfers & appsFraud or scamNYFixedYes
Dec 13, 2019Money transfers & appsProblem with customer serviceTXFixedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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