Prepaid & gift cards
Populus Financial prepaid & gift cards complaints
Consumers have filed 18 complaints about Populus Financial's prepaid & gift cards, 2 in the last 12 months. Populus Financial answered 100% on time and closed 0% with relief. See the whole Populus Financial record.
Populus Financial against other prepaid card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 890 | 99% | 0% |
| 2 | Comerica | 723 | 100% | 71% |
| 3 | InComm Payments | 643 | 91.8% | 0% |
| 4 | American Express | 573 | 99.3% | 39% |
| 5 | Netspend | 409 | 99.5% | 0% |
| 6 | Conduent | 333 | 19.5% | 0% |
| 7 | Fifth Third Bank | 321 | 100% | 43% |
| 8 | Fiserv Finxact Core | 285 | 100% | 0% |
| 9 | Blackhawk Network | 263 | 98.1% | 0% |
| 10 | U.S. Bank | 251 | 100% | 12% |
| 11 | PayPal | 222 | 100% | 44% |
| 12 | Chime | 212 | 100% | 8% |
| 13 | Populus Financial (ACE Cash Express) | 2 | 100% | 0% |
Latest Populus Financial prepaid & gift cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 14, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Mar 4, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jul 15, 2025 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jun 4, 2024 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Jul 11, 2023 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jan 30, 2022 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jan 28, 2021 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | Explained |
| Sep 15, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | Explained |
| Jul 17, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Apr 11, 2020 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Nov 20, 2019 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | Explained |
| Jul 25, 2019 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Nov 18, 2018 | Prepaid & gift cards | Problem with overdraftOverdraft charges | Explained |
| Sep 30, 2018 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Aug 12, 2017 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Nov 20, 2014 | Prepaid & gift cards | Fees | Explained |
| Aug 30, 2014 | Prepaid & gift cards | Managing, opening, or closing account | Closed |
| Aug 23, 2014 | Prepaid & gift cards | Fees | Closed |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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