Mortgage company · complaint record
Prospect Financial Group complaints
Filed under Prospect Financial Group, Inc
Consumers have filed 10 complaints about Prospect Financial Group since 2015, none in the last 12 months. It answered 70% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 10
- Last 12 months
- 0
- Answered on time
- 70%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 17, 2024
Prospect Financial Group complaints by month
The busiest month was May 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Prospect Financial Group answered all time
- Closed with explanation880%
- Untimely response220%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Prospect Financial Group complaints are about
Top Prospect Financial Group problems
Prospect Financial Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Prospect Financial GroupMortgages | - | 0 | - |
Compare side by side: Prospect Financial Group vs Midwest Loan Services · Prospect Financial Group vs Truhome Solutions · Prospect Financial Group vs NEXA Mortgage · Prospect Financial Group vs Hilltop
What people say about Prospect Financial Group
All experiencesNo experiences with Prospect Financial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Prospect Financial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 17, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 17, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 22, 2020 | Mortgages | Closing on a mortgage | Explained |
| Apr 9, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 26, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 12, 2016 | Mortgages | Credit decision / Underwriting | No timely reply |
| Aug 21, 2015 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Jun 5, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| May 12, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| May 7, 2015 | Mortgages | Settlement process and costs | Explained |
Questions about Prospect Financial Group
How many complaints does Prospect Financial Group have?
Prospect Financial Group has 10 complaints on record since May 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Prospect Financial Group respond to complaints?
Yes. Prospect Financial Group answered 70% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Prospect Financial Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (3), application, originator, mortgage broker (3), credit decision / Underwriting (1).
Is Prospect Financial Group legit?
Prospect Financial Group is a real company with a public complaint record: consumers have complained about it 10 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Prospect Financial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Prospect Financial Group?
Complain to Prospect Financial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Prospect Financial Group complaints come from?
Most come from California (8), Florida (1), Washington (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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