Auto loans & leases
Quality Acceptance auto loans & leases complaints
Consumers have filed 76 complaints about Quality Acceptance's auto loans & leases, 5 in the last 12 months. Quality Acceptance answered 100% on time and closed 0% with relief. See the whole Quality Acceptance record.
Quality Acceptance against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Quality Acceptance | 5 | 100% | 0% |
Latest Quality Acceptance auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 23, 2020 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| May 29, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 17, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Apr 17, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 17, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Mar 14, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Dec 17, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 26, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 10, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 8, 2018 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jul 30, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Jul 20, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jun 23, 2018 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| May 25, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 16, 2017 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jun 3, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Apr 18, 2017 | Auto loans & leases | Problems when you are unable to pay | Fixed |
| Mar 18, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Mar 14, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 12, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Mar 9, 2017 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Feb 22, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Feb 7, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Jan 17, 2017 | Auto loans & leases | Problems when you are unable to pay | Fixed |
| Dec 15, 2016 | Auto loans & leases | Managing the loan or lease | Explained |
| Dec 11, 2016 | Auto loans & leases | Taking out the loan or lease | Explained |
| Sep 5, 2016 | Auto loans & leases | Taking out the loan or lease | Explained |
| Sep 5, 2016 | Auto loans & leases | Taking out the loan or lease | Explained |
| Sep 1, 2016 | Auto loans & leases | Shopping for a loan or lease | Explained |
| Aug 23, 2016 | Auto loans & leases | Shopping for a loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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