Quantum Servicing against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Quantum Servicing | 0 | new | - | - | 33 |
Every mortgage company ranked
Latest Quantum Servicing mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 10, 2024 | Mortgages | Trouble during payment processPayment process | NY | Explained | Yes |
| Dec 14, 2016 | Mortgages | Loan servicing, payments, escrow account | GA | Closed | Yes |
| Jun 1, 2016 | Mortgages | Loan servicing, payments, escrow account | NV | Explained | Yes |
| Apr 11, 2016 | Mortgages | Loan modification,collection,foreclosure | NC | Explained | Yes |
| Feb 25, 2016 | Mortgages | Settlement process and costs | NJ | Explained | Yes |
| Feb 20, 2016 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Dec 8, 2015 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jul 7, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Apr 13, 2015 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Feb 27, 2015 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Dec 30, 2014 | Mortgages | Loan servicing, payments, escrow account | KY | Explained | Yes |
| Aug 21, 2014 | Mortgages | Other | NY | Explained | Yes |
| Jul 1, 2014 | Mortgages | Loan modification,collection,foreclosure | GA | Explained | Yes |
| Dec 19, 2013 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Sep 24, 2013 | Mortgages | Application, originator, mortgage broker | NC | Explained | Yes |
| Jul 6, 2013 | Mortgages | Loan modification,collection,foreclosure | GA | Explained | Yes |
| May 14, 2013 | Mortgages | Loan modification,collection,foreclosure | AL | Explained | Yes |
| Dec 18, 2012 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | No |
| Nov 28, 2012 | Mortgages | Loan modification,collection,foreclosure | VA | Explained | Yes |
| Nov 16, 2012 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Aug 29, 2012 | Mortgages | Loan modification,collection,foreclosure | VA | Explained | No |
| Jul 24, 2012 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Jul 12, 2012 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | No |
| Jul 6, 2012 | Mortgages | Loan modification,collection,foreclosure | NJ | Explained | Yes |
| Jul 2, 2012 | Mortgages | Settlement process and costs | MD | Explained | Yes |
| Jun 13, 2012 | Mortgages | Other | FL | Explained | Yes |
| Jun 11, 2012 | Mortgages | Loan modification,collection,foreclosure | NJ | Explained | Yes |
| May 18, 2012 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| May 16, 2012 | Mortgages | Loan modification,collection,foreclosure | IL | Explained | Yes |
| May 16, 2012 | Mortgages | Loan modification,collection,foreclosure | IL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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