Complaint log
RateGenius Loan Services complaint log
The newest complaints about RateGenius Loan Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 20, 2021 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 14, 2021 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Oct 13, 2021 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Oct 12, 2021 | Auto loans & leases | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Sep 27, 2021 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 23, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 23, 2021 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 23, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 12, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 11, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 10, 2021 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Jul 9, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jun 8, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 16, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 8, 2021 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Feb 3, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 29, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 9, 2020 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Oct 11, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 25, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 12, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 21, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 20, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Apr 19, 2020 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 17, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 16, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 20, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 2, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 28, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jun 27, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jun 22, 2019 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 28, 2019 | Credit reporting | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| May 14, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 13, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 25, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 28, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 20, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Dec 28, 2018 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Nov 29, 2018 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 24, 2018 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
| Sep 24, 2018 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
| Aug 13, 2018 | Auto loans & leases | Getting a loan or leaseHigh-pressure sales tactics | Explained |
| Aug 13, 2018 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works