Mortgages
Rock mortgages complaints
Consumers have filed 11 complaints about Rock's mortgages, 2 in the last 12 months. Rock answered 100% on time and closed 0% with relief. See the whole Rock record.
Rock against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Rock | 2 | 100% | 0% |
Latest Rock mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 18, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 12, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 21, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Aug 20, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 29, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Feb 3, 2020 | Mortgages | Closing on a mortgage | Explained |
| Dec 8, 2019 | Mortgages | Closing on a mortgage | Explained |
| Mar 27, 2018 | Mortgages | Closing on a mortgage | Explained |
| Jun 18, 2016 | Mortgages | Settlement process and costs | Money back |
| Mar 18, 2016 | Mortgages | Settlement process and costs | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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