Complaint log
Sallie Mae complaint log
The newest complaints about Sallie Mae, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 2, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
| Oct 2, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 2, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 2, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | In progress |
| Oct 1, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 30, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | In progress |
| Sep 30, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Sep 30, 2026 | Student loans | Improper use of your reportReporting company used your report improperly | In progress |
| Sep 29, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | In progress |
| Sep 29, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 29, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | In progress |
| Sep 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 28, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 27, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
| Sep 26, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | In progress |
| Sep 26, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Sep 26, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 25, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 24, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 23, 2026 | Student loans | Getting a loanDenied loan | Explained |
| Sep 23, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 22, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 22, 2026 | Student loans | Issue where my lender is my schoolCannot graduate, receive diploma, or get transcript due to money owed | In progress |
| Sep 21, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 20, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 19, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Sep 19, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 19, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | In progress |
| Sep 18, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 18, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 16, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 16, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Fixed |
| Sep 16, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 16, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 15, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 15, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Sep 14, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 14, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Sep 13, 2026 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Sep 13, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 12, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 12, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 12, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 11, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 11, 2026 | Student loans | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 11, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | In progress |
| Sep 10, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works