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Complaint log

Sallie Mae complaint log

The newest complaints about Sallie Mae, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 15, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJIn progressYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAIn progressYes
Oct 14, 2026Student loansDealing with your lender or servicerKeep getting calls about your loan-In progressYes
Oct 14, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJIn progressYes
Oct 14, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYIn progressYes
Oct 14, 2026Credit reportingImproper use of your reportReporting company used your report improperlyVAIn progressYes
Oct 14, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeINIn progressYes
Oct 14, 2026Student loansImproper use of your reportCredit inquiries on your report that you don't recognizeCAIn progressYes
Oct 14, 2026Student loansImproper use of your reportCredit inquiries on your report that you don't recognizeCAIn progressYes
Oct 14, 2026Debt collectionCommunication tacticsFrequent or repeated callsIAFixedYes
Oct 13, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAIn progressYes
Oct 13, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanALIn progressYes
Oct 12, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportVAIn progressYes
Oct 12, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLIn progressYes
Oct 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXIn progressYes
Oct 11, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Oct 10, 2026Bank accountsClosing an accountFees charged for closing accountAZIn progressYes
Oct 10, 2026Student loansIncorrect information on your reportAccount information incorrectTNIn progressYes
Oct 10, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsILIn progressYes
Oct 9, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanOHIn progressYes
Oct 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledLAIn progressYes
Oct 9, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanAZIn progressYes
Oct 9, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLIn progressYes
Oct 8, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportAZIn progressYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCTExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCOExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAIn progressYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYIn progressYes
Oct 8, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeILIn progressYes
Oct 8, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJIn progressYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 7, 2026Student loansGetting a loanConfusing or misleading advertisingORIn progressYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanOHExplainedYes
Oct 7, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftWAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAFixedYes
Oct 7, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Oct 6, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Oct 6, 2026Debt relief & credit repairConfusing or misleading advertising or marketingNYExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMIIn progressYes
Oct 4, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsMIIn progressYes
Oct 3, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTXIn progressYes
Oct 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXIn progressYes
Oct 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 2, 2026Debt collectionAttempts to collect debt not owedDebt was paidVAMoney backYes
Oct 2, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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