Seterus against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Seterus | 0 | new | - | - | 4,272 |
Every mortgage company ranked
Latest Seterus mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 16, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | No timely reply | No |
| Feb 12, 2019 | Mortgages | Trouble during payment process | DE | Explained | Yes |
| Feb 11, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Feb 8, 2019 | Mortgages | Trouble during payment process | PR | Explained | Yes |
| Feb 7, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Feb 7, 2019 | Mortgages | Incorrect information on your reportAccount information incorrect | CA | Explained | Yes |
| Feb 6, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Feb 5, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Feb 4, 2019 | Mortgages | Trouble during payment process | CT | Explained | Yes |
| Feb 2, 2019 | Mortgages | Trouble during payment process | CT | Explained | Yes |
| Feb 1, 2019 | Mortgages | Trouble during payment process | MN | Explained | Yes |
| Feb 1, 2019 | Mortgages | Struggling to pay mortgage | IN | Explained | Yes |
| Jan 31, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jan 30, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Jan 29, 2019 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Jan 28, 2019 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Jan 23, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Jan 22, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jan 20, 2019 | Mortgages | Incorrect information on your reportAccount information incorrect | MA | Explained | Yes |
| Jan 18, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jan 18, 2019 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Jan 17, 2019 | Mortgages | Trouble during payment process | IN | Explained | Yes |
| Jan 16, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Explained | Yes |
| Jan 16, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jan 16, 2019 | Mortgages | Trouble during payment process | NV | Explained | Yes |
| Jan 11, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Jan 11, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jan 8, 2019 | Mortgages | Struggling to pay mortgage | NJ | Explained | Yes |
| Jan 8, 2019 | Mortgages | Trouble during payment process | PR | Explained | Yes |
| Jan 8, 2019 | Mortgages | Struggling to pay mortgage | NJ | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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