Mortgage company · complaint record
Seterus complaints
Filed under Seterus, Inc.
Consumers have filed 4,486 complaints about Seterus since 2012, none in the last 12 months. It answered 99.7% on time and closed 3% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4,486
- Last 12 months
- 0
- Answered on time
- 99.7%
- Closed with relief
- 3%
- Last 30 days
- 0
- Rank
- -
Since January 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 16, 2021
Seterus complaints by month
The busiest month was September 2015 (136 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Seterus answered all time
- Closed with monetary relief942.1%
- Closed with non-monetary relief200.4%
- Closed with relief50.1%
- Closed with explanation4,27295.2%
- Closed150.3%
- Closed without relief791.8%
- Untimely response10%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Seterus complaints are about
Top Seterus problems
Where Seterus complaints come from
Most complaints: Florida (692), California (594), New York (367), Georgia (257), New Jersey (233).
Seterus compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | SeterusMortgages | - | 0 | - |
Compare side by side: Seterus vs Midwest Loan Services · Seterus vs Truhome Solutions · Seterus vs NEXA Mortgage · Seterus vs Hilltop
What people say about Seterus
All experiencesNo experiences with Seterus yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Seterus complaints
Full logQuestions about Seterus
How many complaints does Seterus have?
Seterus has 4,486 complaints on record since January 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Seterus respond to complaints?
Yes. Seterus answered 99.7% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Seterus?
The most common problems are loan servicing, payments, escrow account (1,762), loan modification,collection,foreclosure (1,495), trouble during payment process (329).
Is Seterus legit?
Seterus is a real company with a public complaint record: consumers have complained about it 4,486 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Seterus legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Seterus?
Complain to Seterus in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Seterus complaints come from?
Most come from Florida (692), California (594), New York (367). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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