Crypto platform · complaint record
Shapeshift complaints
Filed under SHAPESHIFT AG
Consumers have filed 10 complaints about Shapeshift since 2017, none in the last 12 months. It answered 50% on time and closed 10% with relief for the customer. The most common problem is fraud or scam.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 10
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 10%
- Last 30 days
- 0
- Rank
- -
Since November 2017
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Jan 17, 2021
Shapeshift complaints by month
The busiest month was January 2018 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Shapeshift answered all time
- Closed with non-monetary relief110%
- Closed with explanation990%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Shapeshift complaints are about
Top Shapeshift problems
Where Shapeshift complaints come from
Most complaints: California (2), Colorado (1), Georgia (1), Maryland (1), New Jersey (1).
Shapeshift compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | ShapeshiftCrypto | - | 0 | - |
Compare side by side: Shapeshift vs Winklevoss Exchange · Shapeshift vs Kraken · Shapeshift vs Foris DAX · Shapeshift vs BAM Management US
What people say about Shapeshift
All experiencesNo experiences with Shapeshift yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Shapeshift complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 17, 2021 | Crypto | Fraud or scam | Explained |
| Jan 14, 2018 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Jan 10, 2018 | Crypto | Other transaction problem | Explained |
| Jan 8, 2018 | Crypto | Money was not available when promised | Explained |
| Jan 8, 2018 | Crypto | Other transaction problem | Explained |
| Jan 5, 2018 | Crypto | Fraud or scam | Explained |
| Jan 5, 2018 | Crypto | Fraud or scam | Explained |
| Jan 1, 2018 | Crypto | Money was not available when promised | Explained |
| Dec 30, 2017 | Crypto | Money was not available when promised | Explained |
| Nov 6, 2017 | Crypto | Other transaction problem | Fixed |
Questions about Shapeshift
How many complaints does Shapeshift have?
Shapeshift has 10 complaints on record since November 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Shapeshift respond to complaints?
Yes. Shapeshift answered 50% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Shapeshift?
The most common problems are fraud or scam (3), money was not available when promised (3), other transaction problem (3).
Is Shapeshift legit?
Shapeshift is a real company with a public complaint record: consumers have complained about it 10 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Shapeshift legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Shapeshift?
Complain to Shapeshift in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Shapeshift complaints come from?
Most come from California (2), Colorado (1), Georgia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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