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Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceUTIn progressYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 26, 2026MortgagesClosing on a mortgageDelays with the closing processFLIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processNJIn progressYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCIn progressYes
Oct 26, 2026MortgagesStruggling to pay mortgageForeclosureMDIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processTNIn progressYes
Oct 26, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAIn progressYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAIn progressYes
Oct 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLIn progressYes
Oct 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNCIn progressYes
Oct 25, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWIIn progressYes
Oct 25, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 25, 2026Credit cardsGetting a credit cardApplication deniedMAIn progressYes
Oct 24, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 24, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXIn progressYes
Oct 24, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 24, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCOIn progressYes
Oct 24, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLIn progressYes
Oct 23, 2026MortgagesTrouble during payment processPaying off the loanCAIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAIn progressYes
Oct 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLIn progressYes
Oct 23, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)MDIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageForeclosureILExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageForeclosureGAIn progressYes
Oct 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuTXIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 23, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyFLIn progressYes
Oct 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJIn progressYes
Oct 23, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMNIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMDIn progressYes
Oct 23, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)CAIn progressYes
Oct 23, 2026MortgagesClosing on a mortgageDelays with the closing processOHIn progressYes
Oct 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanINIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKYIn progressYes
Oct 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAIn progressYes
Oct 22, 2026MortgagesTrouble during payment processLien releaseCAIn progressYes
Oct 22, 2026MortgagesTrouble during payment processPayment processCAIn progressYes
Oct 22, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuPAIn progressYes
Oct 22, 2026MortgagesStruggling to pay mortgageForeclosureCAExplainedYes
Oct 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 22, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)WAIn progressYes
Oct 22, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)TNIn progressYes
Oct 22, 2026MortgagesTrouble during payment processPayment processNCIn progressYes
Oct 22, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNJIn progressYes
Oct 22, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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