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Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 22, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefGAIn progressYes
Oct 22, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NYIn progressYes
Oct 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLIn progressYes
Oct 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAIn progressYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuPAIn progressYes
Oct 21, 2026MortgagesTrouble during payment processPaying off the loanTXIn progressYes
Oct 21, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyILIn progressYes
Oct 21, 2026Credit reportingImproper use of your reportReporting company used your report improperlyDCExplainedYes
Oct 21, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)CAIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 21, 2026MortgagesTrouble during payment processPaying off the loanVAExplainedYes
Oct 21, 2026MortgagesTrouble during payment processPayment processFLIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureWIIn progressYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 21, 2026MortgagesClosing on a mortgageFees or costs after closingNJIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKYIn progressYes
Oct 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHIn progressYes
Oct 21, 2026MortgagesTrouble during payment processPayment processTXIn progressYes
Oct 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTNIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNJIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure-ExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectLAIn progressYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLIn progressYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanLAIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefAZIn progressYes
Oct 20, 2026MortgagesProblem with a company's investigation into an existing problemProblem with personal statement of dispute-ExplainedYes
Oct 20, 2026MortgagesTrouble during payment processPayment processINExplainedYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYIn progressYes
Oct 20, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCAIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureDEIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureVAIn progressYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAIn progressYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 19, 2026MortgagesClosing on a mortgageFees or costs after closingCAIn progressYes
Oct 19, 2026MortgagesTrouble during payment processPayment processMOIn progressYes
Oct 19, 2026Credit reportingIncorrect information on your reportAccount status incorrectNHExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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