Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 19, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingCAIn progressYes
Oct 19, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLIn progressYes
Oct 19, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAIn progressYes
Oct 19, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 19, 2026MortgagesTrouble during payment processPayment processNYNo timely replyNo
Oct 19, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)LAIn progressYes
Oct 19, 2026MortgagesIncorrect information on your reportAccount status incorrectMDExplainedYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALIn progressYes
Oct 19, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 19, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAIn progressYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILIn progressYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHIn progressYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJIn progressYes
Oct 19, 2026MortgagesTrouble during payment processFees chargedNCExplainedYes
Oct 19, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)VAIn progressYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 19, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyTXIn progressYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 19, 2026MortgagesTrouble during payment processFees chargedFLIn progressYes
Oct 18, 2026MortgagesTrouble during payment processPayment processCAIn progressYes
Oct 18, 2026MortgagesStruggling to pay mortgageForeclosureAZIn progressYes
Oct 18, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyCAIn progressYes
Oct 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZIn progressYes
Oct 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 18, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAIn progressYes
Oct 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILIn progressYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceORIn progressYes
Oct 17, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXIn progressYes
Oct 17, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILIn progressYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceOKIn progressYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCOIn progressYes
Oct 17, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZIn progressYes
Oct 17, 2026MortgagesStruggling to pay mortgageForeclosureGAIn progressYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAIn progressYes
Oct 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAIn progressYes
Oct 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCIn progressYes
Oct 16, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureAZIn progressYes
Oct 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 16, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePANo timely replyNo
Oct 16, 2026MortgagesTrouble during payment processPayment processFLIn progressYes
Oct 16, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLIn progressYes
Oct 16, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNJIn progressYes
Oct 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILExplainedYes
Oct 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAIn progressYes
Oct 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Oct 16, 2026MortgagesStruggling to pay mortgageForeclosureVAIn progressYes
Oct 16, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processILIn progressYes
Oct 16, 2026Debt collectionTook or threatened to take negative or legal actionCollected or attempted to collect exempt fundsGAIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience