Payment company · complaint record
Silvergate Capital complaints
Filed under SILVERGATE CAPITAL CORPORATION
Consumers have filed 23 complaints about Silvergate Capital since 2022, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 23
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since October 2022
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Mar 30, 2023
Silvergate Capital complaints by month
The busiest month was December 2022 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Silvergate Capital answered all time
- Closed with explanation23100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Silvergate Capital complaints are about
Top Silvergate Capital problems
Where Silvergate Capital complaints come from
Most complaints: Florida (3), Oregon (3), California (2), Ohio (2), Arizona (1).
Silvergate Capital compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | Silvergate CapitalMoney transfers & apps | - | 0 | - |
Compare side by side: Silvergate Capital vs Ria Envia · Silvergate Capital vs Bill.Com · Silvergate Capital vs Global Tel*Link · Silvergate Capital vs Airtm
What people say about Silvergate Capital
All experiencesNo experiences with Silvergate Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Silvergate Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 30, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 15, 2023 | Money transfers & apps | Fraud or scam | Explained |
| Feb 27, 2023 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Feb 2, 2023 | Crypto | Fraud or scam | Explained |
| Jan 20, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 20, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 18, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 3, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 3, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 2, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 2, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Dec 27, 2022 | Money transfers & apps | Money was not available when promised | Explained |
Questions about Silvergate Capital
How many complaints does Silvergate Capital have?
Silvergate Capital has 23 complaints on record since October 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Silvergate Capital respond to complaints?
Yes. Silvergate Capital answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Silvergate Capital?
The most common problems are money was not available when promised (13), fraud or scam (6), managing an account (2).
Is Silvergate Capital legit?
Silvergate Capital is a real company with a public complaint record: consumers have complained about it 23 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Silvergate Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Silvergate Capital?
Complain to Silvergate Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Silvergate Capital complaints come from?
Most come from Florida (3), Oregon (3), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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