Mortgages
SoFi mortgages complaints
Consumers have filed 109 complaints about SoFi's mortgages, 48 in the last 12 months (+20%). SoFi answered 100% on time and closed 17% with relief. See the whole SoFi record.
SoFi against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | SoFi | 48 | 100% | 17% |
Latest SoFi mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Sep 22, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Sep 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 21, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Aug 6, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jul 28, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jul 19, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jun 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 17, 2026 | Mortgages | Trouble during payment processPayment process | Fixed |
| Jun 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jun 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Money back |
| May 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Apr 14, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Apr 6, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 19, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 14, 2026 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Money back |
| Mar 9, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 2, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Money back |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about SoFi
No comments yet. Start the conversation - questions are welcome too.