Sterling Bancorp against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Sterling Bancorp | 0 | new | - | - | 90 |
Every mortgage company ranked
Latest Sterling Bancorp mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 24, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Jun 15, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jun 10, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| May 22, 2020 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| May 13, 2020 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| May 11, 2020 | Mortgages | Trouble during payment process | NY | Money back | Yes |
| May 6, 2020 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Apr 10, 2020 | Mortgages | Struggling to pay mortgage | NJ | Explained | Yes |
| Apr 10, 2020 | Mortgages | Struggling to pay mortgage | NJ | Explained | Yes |
| Apr 3, 2020 | Mortgages | Struggling to pay mortgage | CT | Explained | Yes |
| Mar 23, 2020 | Mortgages | Closing on a mortgage | MD | Explained | Yes |
| Feb 20, 2020 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Feb 7, 2020 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| Jan 31, 2020 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Jan 30, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jan 22, 2020 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| Jan 16, 2020 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| Jan 3, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Nov 14, 2019 | Mortgages | Closing on a mortgage | VA | Explained | Yes |
| Nov 8, 2019 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| Oct 30, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 3, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 2, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Sep 25, 2019 | Mortgages | Trouble during payment process | NJ | Explained | Yes |
| Sep 17, 2019 | Mortgages | Trouble during payment process | CT | Explained | Yes |
| Sep 17, 2019 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Sep 14, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Aug 30, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Jul 28, 2019 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| May 31, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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