Sterling Bancorp against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Sterling Bancorp | 0 | new | - | - | 90 |
Every mortgage company ranked
Latest Sterling Bancorp mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 5, 2022 | Mortgages | Incorrect information on your reportAccount information incorrect | NY | Explained | Yes |
| Nov 3, 2021 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Oct 15, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Sep 16, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Aug 5, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Aug 4, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Jul 22, 2021 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| May 19, 2021 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| May 17, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| May 13, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| May 13, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Apr 27, 2021 | Mortgages | Struggling to pay mortgage | IL | Explained | Yes |
| Apr 7, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Apr 7, 2021 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Mar 22, 2021 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Mar 16, 2021 | Mortgages | Trouble during payment process | NJ | Explained | No |
| Mar 15, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Mar 3, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jan 21, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jan 21, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Dec 28, 2020 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Dec 21, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Dec 15, 2020 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Nov 3, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 30, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 15, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 7, 2020 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| Sep 8, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Aug 26, 2020 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Aug 16, 2020 | Mortgages | Struggling to pay mortgage | DC | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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