Bank · complaint record
Sterling Bancorp complaints
Consumers have filed 212 complaints about Sterling Bancorp since 2017, 2 of them in the last 12 months. It answered 0% on time and closed 6% with relief for the customer. The most common problem is problem with a lender or other company charging your account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 212
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 6%
- Last 30 days
- 0
- Rank
- #155 of 188
Since September 2017
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: May 29, 2026
Most complained-about banks & credit unions
Sterling Bancorp complaints by month
The busiest month was August 2018 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sterling Bancorp answered all time
- Closed with monetary relief115.2%
- Closed with non-monetary relief10.5%
- Closed with explanation19592%
- Untimely response52.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sterling Bancorp complaints are about
Top Sterling Bancorp problems
Inside "Managing an account"
- Deposits and withdrawals 22
- Banking errors 12
- Problem using a debit or ATM card 9
- Problem accessing account 9
- Cashing a check 7
- Funds not handled or disbursed as instructed 7
Where Sterling Bancorp complaints come from
Most complaints: New York (137), California (9), New Jersey (8), Virginia (6), Florida (6).
Sterling Bancorp compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Sterling BancorpBank accounts | - | 2 | - |
Compare side by side: Sterling Bancorp vs Bancfirst · Sterling Bancorp vs Banner · Sterling Bancorp vs Customers Bancorp · Sterling Bancorp vs RBC Bank
What people say about Sterling Bancorp
All experiencesNo experiences with Sterling Bancorp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sterling Bancorp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Apr 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | No timely reply |
| Jul 12, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Jul 5, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| May 11, 2023 | Bank accounts | Managing an accountProblem making or receiving payments | No timely reply |
| Jan 5, 2022 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 4, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Dec 30, 2021 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Dec 28, 2021 | Bank accounts | Managing an accountBanking errors | Explained |
| Dec 10, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 14, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 3, 2021 | Mortgages | Struggling to pay mortgage | Explained |
Questions about Sterling Bancorp
How many complaints does Sterling Bancorp have?
Sterling Bancorp has 212 complaints on record since September 2017, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Sterling Bancorp respond to complaints?
Yes. Sterling Bancorp answered 0% of its complaints on time (within 15 days) and closed 6% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Sterling Bancorp?
The most common problems are problem with a lender or other company charging your account (8), attempts to collect debt not owed (3), managing an account (79).
Is Sterling Bancorp legit?
Sterling Bancorp is a real company with a public complaint record: consumers have complained about it 212 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sterling Bancorp legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sterling Bancorp?
Complain to Sterling Bancorp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sterling Bancorp complaints come from?
Most come from New York (137), California (9), New Jersey (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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