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Complaint log

Sterling Bancorp complaint log

The newest complaints about Sterling Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
May 29, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNYNo timely replyNo
Apr 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYNo timely replyNo
Jul 12, 2024Credit reportingImproper use of your reportReporting company used your report improperlyNJNo timely replyNo
Jul 5, 2024Credit reportingImproper use of your reportReporting company used your report improperlyNYNo timely replyNo
May 11, 2023Bank accountsManaging an accountProblem making or receiving paymentsILNo timely replyNo
Jan 5, 2022MortgagesIncorrect information on your reportAccount information incorrectNYExplainedYes
Jan 4, 2022Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Dec 30, 2021Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Dec 28, 2021Bank accountsManaging an accountBanking errorsNYExplainedYes
Dec 10, 2021Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Nov 14, 2021Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYExplainedNo
Nov 3, 2021MortgagesStruggling to pay mortgageNYExplainedYes
Oct 15, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Oct 15, 2021MortgagesTrouble during payment processNYExplainedYes
Oct 6, 2021Credit cardsOther features, terms, or problemsPrivacy issuesNYExplainedYes
Sep 24, 2021Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Sep 17, 2021Bank accountsClosing an accountCan't close your accountNYExplainedYes
Sep 16, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageNYExplainedYes
Sep 15, 2021Bank accountsClosing an accountFunds not received from closed accountNYExplainedNo
Sep 1, 2021Bank accountsClosing an accountCompany closed your accountNYExplainedYes
Aug 27, 2021Bank accountsClosing an accountCompany closed your accountNYExplainedYes
Aug 7, 2021Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Aug 6, 2021Bank accountsOpening an accountDidn't receive terms that were advertisedNYExplainedYes
Aug 5, 2021MortgagesTrouble during payment processNYExplainedYes
Aug 5, 2021Bank accountsManaging an accountBanking errorsILExplainedYes
Aug 4, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageNYExplainedYes
Aug 4, 2021Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Jul 23, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftNYExplainedYes
Jul 22, 2021MortgagesStruggling to pay mortgageNYExplainedYes
Jul 6, 2021Bank accountsManaging an accountCashing a checkNYExplainedYes
Jul 6, 2021Bank accountsManaging an accountCashing a checkNYExplainedYes
Jun 8, 2021Money transfers & appsFraud or scam-ExplainedYes
May 19, 2021Credit reportingProblem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phoneTXExplainedYes
May 19, 2021MortgagesStruggling to pay mortgageNYExplainedYes
May 18, 2021Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
May 17, 2021MortgagesTrouble during payment processFLExplainedYes
May 13, 2021MortgagesTrouble during payment processNYExplainedYes
May 13, 2021MortgagesTrouble during payment processNYExplainedYes
May 5, 2021Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Apr 27, 2021MortgagesStruggling to pay mortgageILExplainedYes
Apr 20, 2021Bank accountsManaging an accountCashing a checkNYExplainedYes
Apr 12, 2021Debt collectionAttempts to collect debt not owedDebt was paidNYExplainedYes
Apr 7, 2021MortgagesTrouble during payment processNYExplainedYes
Apr 7, 2021MortgagesTrouble during payment processWAExplainedYes
Mar 26, 2021Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Mar 22, 2021MortgagesClosing on a mortgageWAExplainedYes
Mar 16, 2021MortgagesTrouble during payment processNJExplainedNo
Mar 15, 2021MortgagesTrouble during payment processNYExplainedYes
Mar 9, 2021Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Mar 3, 2021MortgagesTrouble during payment processNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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