Mortgage company · complaint record
The HELOC complaints
Filed under The HELOC Company LLC
Consumers have filed 4 complaints about The HELOC since 2026, 4 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #216 of 595
Since February 2026
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 21, 2026
Most complained-about mortgage lenders & servicers
The HELOC complaints by month
The busiest month was February 2026 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How The HELOC answered all time
- Closed with explanation4100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top The HELOC problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Fees charged 1
- Loan sold or transferred to another company 1
Where The HELOC complaints come from
Most complaints: Indiana (1), Louisiana (1), Michigan (1), South Carolina (1).
The HELOC compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | The HELOCMortgages | - | 4 | - |
Compare side by side: The HELOC vs Midwest Loan Services · The HELOC vs Truhome Solutions · The HELOC vs NEXA Mortgage · The HELOC vs Hilltop
What people say about The HELOC
All experiencesNo experiences with The HELOC yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The HELOC complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about The HELOC
How many complaints does The HELOC have?
The HELOC has 4 complaints on record since February 2026, including 4 in the last 12 months and 1 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does The HELOC respond to complaints?
Yes. The HELOC answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with The HELOC?
The most common problems are trouble during payment process (3), applying for a mortgage or refinancing an existing mortgage (1).
Is The HELOC legit?
The HELOC is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The HELOC legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against The HELOC?
Complain to The HELOC in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The HELOC complaints come from?
Most come from Indiana (1), Louisiana (1), Michigan (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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