Debt collector · complaint record
The Outsource Group complaints
Filed under The Outsource Group, Inc
Consumers have filed 1,364 complaints about The Outsource Group since 2018, 115 of them in the last 12 months (+1% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Average response record. How it works
- Complaints on record
- 1,364
- Last 12 months
- 115
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 6
- Rank
- #186 of 1,963
Since January 2018
+1% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 28, 2026
Most complained-about debt collectors
The Outsource Group complaints by month
The busiest month was June 2019 (32 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Outsource Group answered last 12 months
- Closed with explanation11499.1%
- In progress10.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend10/15+1% vs last year
What The Outsource Group complaints are about
Top The Outsource Group problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 284
- Debt was paid 204
- Debt was result of identity theft 59
- Debt was already discharged in bankruptcy and is no longer owed 11
Where The Outsource Group complaints come from
Most complaints: Texas (236), Florida (224), North Carolina (150), California (92), South Carolina (83).
The Outsource Group compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Essential LendingDebt collection | 0 | 119 | F |
| 2 | Second AllianceDebt collection | 7 | 118 | F |
| 3 | National Collection SystemsDebt collection | 54 | 117 | C |
| 4 | The Outsource GroupDebt collection | 55 | 115 | C |
| 5 | Gurstel Law Firm, P.CDebt collection | 60 | 114 | C |
| 6 | AvanteDebt collection | 43 | 114 | D |
| 7 | Franklin Collection ServiceDebt collection | 48 | 114 | D |
| 8 | Collection Bureau of AmericaDebt collection | 55 | 113 | C |
Compare side by side: The Outsource Group vs Essential Lending · The Outsource Group vs Second Alliance · The Outsource Group vs National Collection Systems · The Outsource Group vs Gurstel Law Firm, P.C
What people say about The Outsource Group
All experiencesNo experiences with The Outsource Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Outsource Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Oct 27, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 22, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 20, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
| Oct 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 17, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 3, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 3, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 2, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Oct 2, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 1, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about The Outsource Group
How many complaints does The Outsource Group have?
The Outsource Group has 1,364 complaints on record since January 2018, including 115 in the last 12 months and 6 in the last 30 days. That makes it number 442 of every company by complaints this year.
Does The Outsource Group respond to complaints?
Yes. The Outsource Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with The Outsource Group?
The most common problems are attempts to collect debt not owed (558), written notification about debt (317), communication tactics (149).
Is The Outsource Group legit?
The Outsource Group is a real company with a public complaint record: consumers have complained about it 1,364 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Outsource Group legit? for the signals, red flags and how to protect yourself.
Are complaints about The Outsource Group going up or down?
Roughly level. There were 115 complaints in the last 12 months against 114 in the 12 before (+1%). See every month.
How do I file a complaint against The Outsource Group?
Complain to The Outsource Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Outsource Group complaints come from?
Most come from Texas (236), Florida (224), North Carolina (150). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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