Debt collector · complaint record
Franklin Collection Service complaints
Filed under Franklin Collection Service, Inc.
Consumers have filed 1,741 complaints about Franklin Collection Service since 2013, 114 of them in the last 12 months (+70% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Weak response record. How it works
- Complaints on record
- 1,741
- Last 12 months
- 114
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #187 of 1,963
Since July 2013
+70% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 28, 2026
Most complained-about debt collectors
Franklin Collection Service complaints by month
The busiest month was July 2021 (37 complaints). Complaints in the last 12 months are up 70% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Franklin Collection Service answered last 12 months
- Closed with explanation114100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend3/15+70% vs last year
What Franklin Collection Service complaints are about
Top Franklin Collection Service problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 369
- Debt was result of identity theft 160
- Debt was paid 117
- Debt was already discharged in bankruptcy and is no longer owed 8
Where Franklin Collection Service complaints come from
Most complaints: Alabama (291), Texas (210), Mississippi (171), California (162), Florida (140).
Franklin Collection Service compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Second AllianceDebt collection | 7 | 118 | F |
| 2 | National Collection SystemsDebt collection | 54 | 117 | C |
| 3 | The Outsource GroupDebt collection | 55 | 115 | C |
| 4 | Gurstel Law Firm, P.CDebt collection | 60 | 114 | C |
| 5 | AvanteDebt collection | 43 | 114 | D |
| 6 | Franklin Collection ServiceDebt collection | 48 | 114 | D |
| 7 | Collection Bureau of AmericaDebt collection | 55 | 113 | C |
| 8 | Pressler & PresslerDebt collection | 55 | 110 | C |
Compare side by side: Franklin Collection Service vs Second Alliance · Franklin Collection Service vs National Collection Systems · Franklin Collection Service vs The Outsource Group · Franklin Collection Service vs Gurstel Law Firm, P.C
What people say about Franklin Collection Service
All experiencesNo experiences with Franklin Collection Service yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Franklin Collection Service complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 14, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 14, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 9, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Explained |
| Oct 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 5, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 3, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 2, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
Questions about Franklin Collection Service
How many complaints does Franklin Collection Service have?
Franklin Collection Service has 1,741 complaints on record since July 2013, including 114 in the last 12 months and 2 in the last 30 days. That makes it number 443 of every company by complaints this year.
Does Franklin Collection Service respond to complaints?
Yes. Franklin Collection Service answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 48/100 (grade D).
What do people complain about most with Franklin Collection Service?
The most common problems are attempts to collect debt not owed (654), took or threatened to take negative or legal action (87), false statements or representation (116).
Is Franklin Collection Service legit?
Franklin Collection Service is a real company with a public complaint record: consumers have complained about it 1,741 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Franklin Collection Service legit? for the signals, red flags and how to protect yourself.
Are complaints about Franklin Collection Service going up or down?
Up. There were 114 complaints in the last 12 months against 67 in the 12 before (+70%). See every month.
How do I file a complaint against Franklin Collection Service?
Complain to Franklin Collection Service in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Franklin Collection Service complaints come from?
Most come from Alabama (291), Texas (210), Mississippi (171). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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