Loan servicer · complaint record
United Student Loan Assistance Center complaints
Consumers have filed 15 complaints about United Student Loan Assistance Center since 2016, none in the last 12 months. It answered 100% on time and closed 47% with relief for the customer. The most common problem is fraud or scam.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 47%
- Last 30 days
- 0
- Rank
- -
Since June 2016
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 19, 2021
United Student Loan Assistance Center complaints by month
The busiest month was October 2019 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How United Student Loan Assistance Center answered all time
- Closed with monetary relief640%
- Closed with non-monetary relief16.7%
- Closed with explanation853.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What United Student Loan Assistance Center complaints are about
Top United Student Loan Assistance Center problems
Where United Student Loan Assistance Center complaints come from
Most complaints: Kansas (3), Texas (2), Vermont (1), Maryland (1), Missouri (1).
United Student Loan Assistance Center compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | United Student Loan Assistance CenterStudent loans | - | 0 | - |
Compare side by side: United Student Loan Assistance Center vs Earnest · United Student Loan Assistance Center vs College Ave Student Loan Servicing · United Student Loan Assistance Center vs Meritize Financial · United Student Loan Assistance Center vs LendKey Technologies
What people say about United Student Loan Assistance Center
All experiencesNo experiences with United Student Loan Assistance Center yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest United Student Loan Assistance Center complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 19, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 10, 2019 | Debt relief & credit repair | Fraud or scam | Explained |
| Oct 6, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 3, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| May 17, 2019 | Debt relief & credit repair | Fraud or scam | Money back |
| Mar 1, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jan 10, 2019 | Debt relief & credit repair | Fraud or scam | Explained |
| Nov 21, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 15, 2017 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Money back |
| Oct 24, 2017 | Debt relief & credit repair | Fraud or scam | Money back |
| Aug 15, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Money back |
| Aug 13, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about United Student Loan Assistance Center
How many complaints does United Student Loan Assistance Center have?
United Student Loan Assistance Center has 15 complaints on record since June 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does United Student Loan Assistance Center respond to complaints?
Yes. United Student Loan Assistance Center answered 100% of its complaints on time (within 15 days) and closed 47% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with United Student Loan Assistance Center?
The most common problems are fraud or scam (4), struggling to repay your loan (3), dealing with my lender or servicer (3).
Is United Student Loan Assistance Center legit?
United Student Loan Assistance Center is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is United Student Loan Assistance Center legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against United Student Loan Assistance Center?
Complain to United Student Loan Assistance Center in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most United Student Loan Assistance Center complaints come from?
Most come from Kansas (3), Texas (2), Vermont (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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