Mortgages
Webster Bank mortgages complaints
Consumers have filed 201 complaints about Webster Bank's mortgages, 7 in the last 12 months. Webster Bank answered 100% on time and closed 14% with relief. See the whole Webster Bank record.
Webster Bank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Webster Bank | 7 | 100% | 14% |
Latest Webster Bank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 21, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 17, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 9, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Apr 4, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Apr 1, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 22, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 13, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 7, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 6, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 4, 2024 | Mortgages | Trouble during payment processPayment process | Money back |
| Jan 27, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 11, 2024 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 28, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 16, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 15, 2023 | Mortgages | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Oct 2, 2023 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 1, 2023 | Mortgages | Trouble during payment processPayment process | Money back |
| Aug 27, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 8, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 31, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 29, 2023 | Mortgages | Trouble during payment process | Explained |
| Jun 27, 2023 | Mortgages | Trouble during payment process | Explained |
| May 22, 2023 | Mortgages | Trouble during payment process | Explained |
| Apr 26, 2023 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Apr 25, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 27, 2023 | Mortgages | Trouble during payment process | Explained |
| Mar 15, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 27, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 22, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 20, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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