Mortgages
Webster Bank mortgages complaints
Consumers have filed 201 complaints about Webster Bank's mortgages, 7 in the last 12 months. Webster Bank answered 100% on time and closed 14% with relief. See the whole Webster Bank record.
Webster Bank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Webster Bank | 7 | 100% | 14% |
Latest Webster Bank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 26, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 1, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Feb 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Dec 19, 2025 | Mortgages | Trouble during payment processPayment process | Money back |
| Dec 14, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Dec 5, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 8, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 22, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 9, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| May 5, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 25, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Feb 5, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 22, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Dec 10, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 30, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 31, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 28, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Oct 4, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 3, 2024 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Sep 11, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 23, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 14, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 12, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 3, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jul 16, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 10, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 9, 2024 | Mortgages | Trouble during payment processPayment process | Money back |
| Jul 8, 2024 | Mortgages | Trouble during payment processInterest rate | Explained |
| May 22, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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