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Money transfers & apps

Incorrect/missing disclosures or info

Consumers have filed 202 complaints about this, against 35 companies. The most complained-about is Western Union.

Companies with the most

All time.

By month

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Apr 21, 2017PayPalMoney transfers & appsIncorrect/missing disclosures or infoNYExplainedYes
Mar 25, 2017SunTrustMoney transfers & appsIncorrect/missing disclosures or infoFLExplainedYes
Mar 21, 2017Fifth Third BankMoney transfers & appsIncorrect/missing disclosures or infoILExplainedYes
Mar 20, 2017Wells FargoMoney transfers & appsIncorrect/missing disclosures or infoAZExplainedYes
Mar 15, 2017Wells FargoMoney transfers & appsIncorrect/missing disclosures or infoSCExplainedYes
Mar 13, 2017Wells FargoMoney transfers & appsIncorrect/missing disclosures or infoCTFixedNo
Mar 5, 2017Western UnionMoney transfers & appsIncorrect/missing disclosures or infoSCExplainedYes
Mar 2, 2017PNC BankMoney transfers & appsIncorrect/missing disclosures or infoMOExplainedYes
Mar 1, 2017MaxitransfersMoney transfers & appsIncorrect/missing disclosures or infoGAExplainedYes
Feb 21, 2017PayPalMoney transfers & appsIncorrect/missing disclosures or info-ExplainedYes
Feb 21, 2017Western UnionMoney transfers & appsIncorrect/missing disclosures or infoNYExplainedYes
Feb 15, 2017CitibankMoney transfers & appsIncorrect/missing disclosures or infoNYExplainedYes
Feb 9, 2017PayPalMoney transfers & appsIncorrect/missing disclosures or infoTXFixedYes
Jan 25, 2017Western UnionMoney transfers & appsIncorrect/missing disclosures or infoCAExplainedYes
Dec 30, 2016Wells FargoMoney transfers & appsIncorrect/missing disclosures or infoMDMoney backNo

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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